Customer service is available via email 24 hours a day / 7 days a week. Please allow one to two business days for a reply from a customer service representative.
Customer service may be reached via phone: 866-552-7577
Monday-Friday 8AM - 9PM EST
Saturdays 9AM - 5PM EST.
Your feedback is important to us. Please send any comments regarding this Website to Customer Service at Larkspur@HotelsAtHome.com
How To Place An Order
Once you have added all the items you wish to purchase to the shopping basket, you are ready to complete your order. Simply follow these easy steps to ensure success.1. Review Shopping Basket
The shopping basket contains all the items you selected while you were shopping. You can choose to continue shopping, delete items or update quantities.
To Delete an Item: Change the quantity to '0' (zero) in the quantity text-field and press the 'Update Cart' button.
To Update Quantities for an Item: Type in the desired amount in the quantity text-field and press the
To view our detailed Shipping Costs, please visit the FAQ's page.
2. Billing and Shipping Address
At this step you will need to enter your billing and shipping address. Please make sure to enter your address information exactly as it appears on your credit card statement. All purchases are shipped via ground transportation in the continental USA only. We do not allow an alternate shipping address, all orders must be shipped to the credit card billing address.Call toll free 866-552-7577 for questions and information about expedited and international shipping.
3. Review Shipping Costs
Review the shipping costs for your order. This step also asks some optional questions about your last stay at a Larkspur property. Upon review of the shipping costs, please click the
4. Final Order Review and Payment Information
Please review your order for consistency and accuracy and enter your credit card information. Select the proper payment method from the pull-down menu and be sure to enter your credit card number exactly as it appears on your card. Select your expiration date from the pull-down menu. Entering the card code on the back of your credit card is not mandatory.
By clicking on the 'Finalize Order' button you are authorizing a charge to the credit card you provide.
5. Order Confirmation
A final summary and confirmation of your order will be displayed along with your order number. You will also receive a confirmation email sent to the email address you provided at checkout.
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